Very poor service and food quality. As a culinary professional I don't expect fast food to be up to the standards of a more upscale restaurant but I do expect some integrity when serving the public. With this location you either get under cooked or burnt food. You wait over 15 minutes just to order and even with an online order you wait 15 min for your food to come out. Store manager is just barely out of high school and you can see everyone inside playing around and not making your food, including the manager. This had been brought to upper management's attention on more than one occasion and still nothing is done and this location is still rapidly on the decline. If I was able to give it zero stars I would have but had to leave one start to leave a review.
Service at the speed of SLOW! Went for ice cream and shakes and it took 40 min to get served with only 6 cars in the stalls and none in the drive thru the entire time! And the ice cream was melted when it arrived! Explains why there were 18 cars willing to wait in line at DQ across the street.
My husband and I went a couple weeks ago, and honestly it wasn’t the best experience... The individual who took our order made us feel rushed and kind of like a disturbance. We felt pretty uncomfortable after that conversation was over. However, the sweet girl who brought out our order was a lot nicer. She was bubbly and made us feel a lot more comfortable. I wish I got her name because she deserves to be recognized.
Have been sitting in the drive thru for 15 minutes with no end in sight... They have always been terrible at getting any food out fast. Normally I will drive to Fort Collins just to avoid this place. Tried giving them another chance because I wanted a sonic blast and the ice cream machine was broken. They need to get it together and if they don't I hope they get shut down and something better put in
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