Service is pretty slow, orders are often not fully accurate. The staff just doesn't seem to care about providing good service. They seem put-out to have to deal with customers. They also frequently turn off the mobile ordering option, particularly when there's a good promo in the app. I really like Sonic in general, so I keep going back, but I'm starting to feel like it would be better for Windsor to not have a Sonic at all than to have this Sonic.
Gave these guys a second chance after leaving the 2 stars. HUGE mistake. The first time was slow enough with the result being a cold, burnt cheeseburger, frozen fries and someone else's drink. The second time...I celebrated three birthdays in the time it took to get a slush and cold tater tots. The car in front of me got so mad over the wait they crashed over the curb barrier and made a runner. Should have followed. You could drive to the Sonic in Cheyenne and back before this location would get your order out and/or correct. The stalls are never open and the staff are unbelievably rude.
My experience wasn’t that great. I came to get some drinks and waited for them to take my order for 11 minutes. No one cared to come on the speaker and say one moment or anything like that. Once I got my order taken I then went to the window and sat there for 8 minutes. While I watched the man take everyone’s orders and have my drinks sit there. When I finally got my drinks they were very rude and not sincere at all.
Did an online order, they let us wait 20 minutes at their stalls for us to hit the button to be told only there drive thru is up and running.. no signs what so ever stating that. Went through drive through and they gave us our food cold since it was sitting the whole time. Plus they gave us the wrong burgers as well Weren't able to give us the ice cream we ordered and couldn't get a refund from them, had to call a secondary number. Never going back.
The screens weren’t working apparently, so went through drive through, and waited 30 minutes for our food, which was good, but still. We were also asked do you want the shake instead of the slushie? Then I said yes, but then she was like, umm we can’t make the shake.
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