Worst customer service we have ever experienced in Windsor, CO. We are military and seniors and should never been treated with such disrespect. We will never come to your establishment again. We can’t believe your employees would be so mean and unkind. Shame on management for employing such. We ordered 2 large strawberry shortcake shakes. You only mixed one, then told us you could not mix another unless we got in line and drove back around through drive up for a second time. How crazy is that?? We said, “no”, we are not driving around again. We were then told to pull over to the side and you would mix the one you forgot and bring it out. After waiting another 15 minutes, I went to the window to have you tell me that you didn’t mix the one you forgot, had no intentions of mixing it, and that you were not going to give any customer service of mixing a compliment shake. If We wanted the second shake, we could get in line and drive around again. Shame on you!! How very disrespectful to two 75 year old senior veterans. How dare you treat people this way... Why would you do this??
The new team here has really turned this location around, they bring the food out way quicker than it used to be, also the quality of the food has drastically increased. Kudos to the workers here.
One cannot go wrong with half price drinks but be prepared to wait in the drive up for a long time! I waited for 25 minutes in the drive up and the only part of my order that was correct was my DRINK!!
Service at the speed of SLOW! Went for ice cream and shakes and it took 40 min to get served with only 6 cars in the stalls and none in the drive thru the entire time! And the ice cream was melted when it arrived! Explains why there were 18 cars willing to wait in line at DQ across the street.
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