Not once have they got my order right. Today I ordered a beach club, no mayo, I have an egg allergy. Wouldn’t you know again they did extra mayo and no avocado with makes this sandwich worth it. Why can’t you get it right? I’m paying $12 to throw it in the trash every time! Where are the avocados?!? If you’re out say so and if someone has an allergy listen. I could sue you but I’m hoping someone can get it together. The store was empty how about instead of rushing wrong orders. You could focus on doing it correctly. I have wasted soooo much food and money.
This place has great food, but horrible customer service. I placed a order on the app at about 12 o'clock and got the confirmation email. 2 hours later the sandwiches not there, I call them. They reassure me the sandwiches are on the way there and the driver is just busy. 6 hours after I ordered the sandwiches I call them again. The girl on the phone sounded far away and did not seem to care. She said the reason the sandwiches didn't show up is because they didn't have any turkey. One of the 2 people I called lied. Horrible customer service, and to lazy to cut turkey. If I could give a 0 star I would.
Terrible customer service, less than one star. The lady called me foul names and kicked me out of the store because their ice machine is broken but first they sold me the drink. I told them they could add ice to the top and it would work and she lost her mind. I wasn't rude,but calling customers names must be accepted here at jjs. I can see why there are so many "poor customer service" complaints. Won't be back that's for sure.i have been repairing ice machines for 30 years. I was trying to help out by getting the customers some ice. I threw the sandwich away, I didn't want it after that. Jj you owe me 15 bucks.
I dont know if it's just me but when someone works the register you expect them to tell the next person to "order when their ready" or "I can help the next person in line." Well while I waited to be called up next, the cash register didnt display any lights so i stood there waiting to be called.. I had a line just forming up behind me so I had to then ask if she was ready for me... this was a waste of 5-10 mins of not just mine but whoever else was behind waiting.
I visited for the first time today. I really wanted something a little healthier than Taco Bell next door so I went to Jimmy John's. The people were really nice and greeted me right away, that was great! I'm giving 3 stars because I feel like I paid too much for what I got. It was $9.35 for one sandwich with no sides or drink. I did have bacon put on my sandwich which may have raised the price?? But that's quite a lot for an 8 inch sandwich. Also, the mayonnaise tasted like horse radish.
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