Jimmy John’s

1180 Main St Ste. 1, Windsor, CO 80550, USA

About Jimmy John’s

3.9 / 5

from reviews

    April 26, 2024

    Incredibly slow. Ordered my sandwich over an hour ago and I am still waiting.. there is maybe 1 sandwich made every 2 minutes. The employees are more concerned that they are busy than actually making sandwiches. No sense of urgency. The reason people order Jimmy John’s is cause it’s suppose to be “freaky fast”. Nothing about this operation is fast.

    Zachary Adams
    August 21, 2023

    8/21 UPDATE I wanted to provide an update on my experience, it has been 3 weeks since the original issue and while Managment reached out, they have done little to nothing. I have gone back and forth with them via email for the last three weeks, I even sent them a copy of my order confirmation so that they had all of the information about my order they need. The owner of this particular store is saying that he can not find my order in their system, but that their system shows that they already refunded me 3 weeks ago. I have not received any type of refund from them. Also if their system can not find my order, how does his system tell him that they refunded me? This is just pure incompetence and lack of customer service from the owner, he also has not reached out to me about this issue, he has one of his employees contact me. I understand that mistakes happen, I also understand that sometimes the front line employees will be rude, but as an owner of a business in our local community, he should work harder to take care of his customers. I will never be going back to this location, and since Jimmy John’s as a company seem to accept this level of poor customer survive from their stores, I will probably not be supporting them anymore. Terrible customer service, if I could leave no stars I would. Placed an order using the online order system, I used the system to remove the items from my sandwich that I did not want on it. When the sandwich arrived it had those items on it. I called to let them know and I was told their system did not tell them to take it off. The lady that answered the phone was quite rude and essentially told me that I could scrape off the items I didn’t want on the sandwich. She told me it was my fault for ordering it incorrectly when in fact it was their systems fault. I paid almost $30 to have my lunch delivered as I couldn’t pull away from work which I didn’t mind paying but I expected it to be correct. They made no attempt to make it right, did not offer to remake it or to credit back part of the order. Will not be ordering from here again which is a shame.

    Melissa Van Kooten
    June 04, 2024

    “Freaky fast” doesn’t apply to this Jimmy johns. Avoid at all costs. Every time I’ve gone I’ve waited hours for a sandwich that doesn’t even taste fresh. Ice maker almost never works. Embarrassing. Do better!

    Timothy Baccarella
    May 21, 2024

    Frequently get messed up App orders, but when they are correct the food is always fresh and tastes great. Sometimes the high-school let's out for lunch ans causes a severe backup. Also their damn ice machine has been broken going on 4 weeks now which is just completely ridiculous.

    Freetirement Randy & Lori
    April 15, 2024

    This was our first and last time at JJs. The worker behind the counter was very friendly and shared her thoughts on which items she liked best. We just did not like the sandwiches. The bread didn't have much flavor and overall the taste of the sandwich was just....meh.

    Jimmy John’s

    Our Address

    1180 Main St Ste. 1, Windsor, CO 80550, USA

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