Dickey’s Barbecue Pit

1399 Water Valley Pkwy Ste 400, Windsor, CO 80550, USA

About Dickey’s Barbecue Pit

4 / 5

from reviews

    Kat Burnham
    -
    June 08, 2022

    DO NOT ORDER DELIVERY FROM THE WINGBOSS WEBSITE. One star review and never even stepped foot in the restaurant. I am not the type to write poor reviews, as I myself work in customer service, management, and have had experience in the service industry as well. I have come to understand that no restaurant runs perfectly, but have also come to know the ones that genuinely care about their customers as well as their satisfaction with service. I (tried to) place an online order of wings to be delivered to me through the wing boss website. Got all the way through my order, input my payment, and came up with an error multiple times when trying to process. I called the restaurant to see why this was happening, and she let me know that they do not offer delivery through their restaurant, and that I would have to order through a third party website. 30 piece wing combo on DoorDash was $85…. no thanks. First sense of frustration here- why advertise delivery, and give people the option to create a delivery order, if you don’t actually offer delivery? But, to each their own, figured I would order elsewhere. Went to place another order at an entirely different restaurant, and come to find that my card was charged $65, (although original delivery order was $52), for the order of wings that would never arrive. I think any rational person at this point would have gone from frustrated to a bit upset. However I figured it would be a quick and easy fixed. So I called back. Again, I work in customer service so I know there is a total and blatant disregard sometimes to the fact that some issues cannot be solved right away; however I felt that this store could care less that I was dealing with an issue, and that it’d be best for me to figure it out on my own. When I spoke with the manager on duty, the best she could give me was- “umm…. umm.. ummmmmmm, I’m kinda new and no one ever trained me how to do this so can you come into the store or call back tomorrow?” This is where patience was lost. There was absolutely no problem solving whatsoever. I called another location, and she let me know that they are independently owned and operated. So unfortunately my lost money was in the hands of someone that admittedly did not know what they were doing, which she should have never been put in that situation in the first place. Here I am nearly 24 hours after trying to place an order, and just got off the phone with the owner of this location. Instead of sounding empathetic to my situation or even like she had a willingness to help, she sounded as though she was rather annoyed to be dealing with it. I definitely don’t feel as though my issue is at all of priority to anyone at this store, and for these reasons, I won’t ever be eating here. Plus I still don’t have my money back.

    Dakota Duran
    -
    August 17, 2021

    Not really pleased. I picked dickys up for my clients. I ordered online. When I got back to their house and started cutting up the baked potato for my client, I noticed the end was rotten. I called dickys and all they could say was they’re sorry. My clients paid for their food to be fresh, not rotten. I would’ve liked for my client to receive a refund for her baked potato that was 1/4 rotten but all I received was a sorry.

    Jennifer Sutton
    -
    June 02, 2020

    Fattest lean brisket I've ever ordered. Windsor location - we will never return So fatty reciept from Door Dash is covered in grease!

    G Cadogan
    -
    April 18, 2021

    Food was good but quantity was small for the price. I was disappointed to see the staff not following the mask mandate for Colorado. They also seemed disorganized trying to keep up with phone orders, walk ins and drive thru.

    Frank Howson
    -
    December 23, 2021

    Had some issues with payment, but the food here is so damn good. Robert is an awesome guy, Without hesitation or a fuss he fixed the issue I had and he made our food the night before and it was some of the best dickeys I've had to date. 5 stars on food and 6 on service. Thanks Robert I will definitely be back to this location.

    Dickey’s Barbecue Pit

    Our Address

    1399 Water Valley Pkwy Ste 400, Windsor, CO 80550, USA
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